Responder allows the PUD to quickly respond to customers, efficiently manage crews and incidents, eliminate redundant service orders and customer callbacks, and improve overall customer service.

One of the worst storms of the last twenty years hit the Sierra Nevada Mountains in December 2003. The difficulty the PUD encountered in responding to their service area during the storm helped the staff and board realize their current technology and methods were insufficient in managing electrical outages. Wanting a GIS-centric approach to outage management, Truckee Donner PUD selected Responder, a choice that allowed data design, maintenance, and integration costs to be kept to a minimum. Responder’s Web/Server call center approach also ensured that personal customer contacts remained part of the utility’s business procedures without increasing IT administration costs.

“Because we are a small utility, we wanted to ensure that the outage application could take advantage of existing GIS asset management data so the costs could be contained,” said Ian Fitzgerald, GIS Coordinator for Truckee Donner PUD.

The entire implementation took only three months and Responder is now part of the integrated GIS. Four district staff members working with ArcFM or Designer complete their daily designs that are then posted and available in the Responder environment. The PUD’s field response, field safety, crew management, and customer service departments can now leverage the accurate and timely information found in the OMS.

Miner & Miner (M&M), a Telvent company, is a world leader in the development and implementation of GIS software for utilities. M&M's ArcFM Solution and extended services assist electric, gas, water, and wastewater utilities in increasing productivity, lowering costs, and improving services by allowing them to effectively manage spatial information. Founded in 1946 as a full-service electrical engineering firm, M&M has been a business partner of www.miner.com.

Telvent (Nasdaq: TLVT), the Global RealTime IT Company, specializes in high value-added solutions for four specific industrial sectors (Energy, Traffic, Transport and Environment) in Europe, North America, Latin America and China www.telvent.com.

ArcFM Solution, ArcFM, ArcFM Viewer, Designer, Responder, Conduit Manager, and Network Adapter are trademarks of Miner and Miner, Consulting Engineers, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.