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TomTom Integrates Field Service Management PDF Print E-mail
GIS News - Mobile Technology
Written by TomTom Business Solutions   
28 January 2013

TomTom Business Solutions Partners with Service Pro’s Field Service Management to Provide Fleet Efficiencies - Combined Solution Delivers Efficiencies Through Single View for Management of Technician and Vehicle Assets; Demo on Display at 2013 AHR Expo in Dallas


Concord, MA January 28, 2013 – TomTom Business Solutions, a leading provider of advanced GPS and fleet management solutions, today announced a partnership with MSI Data to integrate their Service Pro® Field Service Management software with TomTom WEBFLEET®. Service Pro® users gain access to vehicle location and accurate travel time information allowing them to offer a more reliable service to their customers.

Proactive communication with customers and compliance with appointment ETA windows is one of the most important indicators of success for field service businesses,” said Harvey Shovers, president of MSI Data. “By integrating TomTom’s WEBFLEET service with Service Pro, we are pleased to provide a single solution for addressing this issue for the field service marketplace.

A recent TomTom survey showed that 66 percent of service customers expect a maximum of two hours for service delivery windows, and 74 percent say that late arrivals or missed appointments can be a reason for losing business.

For service businesses delivering on your promises is key,” said Matt Curtis, software alliance manager for TomTom Business Solutions. “With a focus on getting the right technician to the right place quickly and safely, this integrated approach is a win for everyone. We are excited to work with the Service Pro team to help organizations become more efficient with a comprehensive field service management offering for service technicians and vehicle fleets.”

By adding TomTom WEBFLEET functionality and Service Pro’s integrated solution users can more accurately dispatch the driver based on actual travel time data calculated in real-time by TomTom. Sending the ‘fastest to arrive’ over the nearest to the destination is an innovative way of dispatching that helps businesses meet customer ETA expectations.

More than 19,000 companies worldwide rely on TomTom fleet management to monitor and manage the activities of their vehicles and mobile operations.

TomTom Business Solutions (booth #5134) and MSI Data will demo the new integrated solution at the 2013 AHR Expo taking place January 28-29 in Dallas.

About TomTom

Founded in 1991, TomTom (TOM2) is the world’s leading supplier of in-car location and navigation products and services focused on providing all drivers with the world’s best navigation experience.

Headquartered in Amsterdam, TomTom has 3,500 employees and sells its products in over 40 countries. Our products include portable navigation devices, in-dash infotainment systems, fleet management solutions, maps and real-time services, including the award winning TomTom HD Traffic.

For the world’s most up-to-date route planner, including live traffic information, go to www.tomtom.com/livetraffic. For further information, please visit www.tomtom.com.

About TomTom Business Solutions

TomTom Business Solutions is a leading provider of fleet management solutions and professional telematics Services. Our in-car products are designed to help drive greener, safer and more efficiently. Our online platform, WEBFLEET, is highly scalable and has the highest standards in terms of reliability and security.

For further information, please visit business.tomtom.com

Follow us on Twitter @TomTombusiness

About MSI Data

MSI Data develops enterprise, scheduling and mobile software that helps companies improve the productivity of their field workforce. World-class service organizations such as Time Warner, Bradley Corporation, Tax-Air and Heartland Computers rely on MSI Data’s powerful suite of field workforce software to automate field service, inspections, site surveys, audits, reporting and other critical field-driven business processes. MSI Data replaces paper and disconnected spreadsheet-based business processes with highly efficient, end-to-end processes through the combination of mobile technology for field workers and ERP, CRM and accounting systems integration. Whether deployed in the cloud or on-premise, MSI field workforce software applications are easy to acquire, easy to deploy and deliver enterprises with rapid return on investment. For more information, please visit http://www.msidata.com.

 

 
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