About | Contact | SUBMIT PRESS | Advertise | FAQ
Newsletters | Twitter |
Software | Webmaps | Submit Press | Utilities | Geo BIZ | iOS | Social Media | LBS | Webinars | LiDAR | Cloud  

Top Geo News
Put Your News here! 

City of Surrey Adopts Open Data Program

Got news? TELL US...
submit press to GISuser

Social Connect

GISuser Sponsor

Recent Site Additions
GISuser Sponsor

GISuser Videos

See also SpatialVideos Youtube

GISuser Sponsor

Home arrow News arrow Local Government GIS arrow Cityworks Makes Permitting a Breeze at the City of Eagan     

post a GIS job * THE NEW GEOJOBS.BIZ!!! *  NEW CAREERS at Esri
See THOUSANDS of jobs on GeoJobs.Biz
Submit News/tips to press @gisuser.com
Cityworks Makes Permitting a Breeze at the City of Eagan PDF Print E-mail
GIS News - Local Government GIS
Written by Cityworks   
15 February 2012
GIS-centric Solution Delivers Time Savings and Productivity Enhancements

Sandy, UT — With Cityworks Server PLL, managing Inflow and Infiltration compliance at the City of Eagan, Minnesota, has never been easier. Faster response times and more accurate information define the City’s success in the view of its constituents, while delivering significant cost savings and productivity enhancements to the City.

Deployed in February 2011, Eagan is using Cityworks Server PLL (Permitting, Licensing, and Land) to track Inflow and Infiltration (I&I) issues, helping keep staff informed and records straight. PLL provides the City a defined process that keeps staff involved and informed at every stage of each permit, while allowing quick and easy access to all associated documents. The solution maintains the business flow throughout the permitting process, making it easy and efficient to track resolutions and outcomes in one place. Staff is informed via automated email, allowing as many users as necessary to be involved in processes.

PLL tracks the resolution process for non-compliant properties. Each property in the City of Eagan is inspected for issues that contribute I&I to the sanitary sewer system. Inspectors report all non-compliant properties to administrative staff that enter that information into PLL. The permitting process begins with the first letter informing the resident of their non-compliant issue, proceeds with the issuance of the permit in the Building Inspections department, and culminates with final completion and reimbursement of costs through the Finance department. Throughout the process, the dates and information for each step are recorded and documents are attached. Once the necessary repairs have been completed by the home owner, the final reimbursement closes out the permit.

“We've enjoyed some great benefits with the implementation of Cityworks Server PLL,” stated James Hauth, Utility Technician at Eagan. “Using Cityworks Server PLL to manage our Inflow and Infiltration program, we’ve been able to enforce City Ordinances more effectively. The defined process allows staff to be involved in the project and has freed up time for other staff to focus on additional areas. We will soon be adding the right-of-way permitting process and implementing the public access portion of PLL.”

The City is in the process of creating a public website for permit applicants to apply for and review their permits online. With the implementation of the public access portion of PLL, Eagan will soon be using Cityworks to handle all ROW permits.

Eagan has seen great improvements in permit tracking for non-compliant I&I permits, including efficiency, data integrity, and overall quality of the process. Before the implementation of PLL, this process was administered by one employee, and record-keeping was limited to what that employee could remember. The permitting process implemented in PLL has allowed Eagan to employ many people on various aspects of the permitting process while also maintaining a central hub for information on each resident. The City already uses PLL to track deadlines and enforce I&I program requirements, allowing City staff to focus more on correcting I&I issues and less on tracking down residents that have not completed the necessary repairs.

“Cityworks Server PLL’s breakthrough technology is consistently delivering fantastic results to agencies throughout the country,” states Brian Haslam. “Like the City of Eagan, our PLL customers are reporting faster customer service with more timely and accurate information, ultimately shaving resource requirements and costs. Designed to work together, Cityworks Server PLL and AMS offer them the advantage of a consolidated GIS-centric solution for asset management — a key business component for public agencies.”

For more information about Cityworks and Cityworks Server PLL, visit www.cityworks.com. Discover the power of leveraging your GIS to enhance your organization’s enterprise business processes.

About Eagan
The City of Eagan lies on the south bank of the Minnesota River upstream from the confluence with the Mississippi River. Eagan and nearby suburbs form the southern portion of Minneapolis-St. Paul, the sixteenth largest metropolitan area in the U.S. The population of Eagan was about 65,000 at the 2010 census. Originally a rural Irish farming community and the “Onion Capital of the United States”, Eagan became the eighth largest Minnesota city in the 2000 Census. The City of Eagan is a dynamic community and a place where careful land use planning is resulting in lovely residential areas, extensive outdoor recreation opportunities and a quality commercial and industrial base.

About Cityworks
Since 1986, Cityworks has been providing innovative GIS-centric Enterprise Management Solutions built exclusively on Esri’s leading GIS technology platform. Cityworks is powerful, scalable, and affordable, designed for agencies that own and care for critical infrastructure, capital assets, and property. Empowering GIS™ for asset management, permitting and licensing, Cityworks is a time-tested and proven technology utilized at more than 400 user sites around the world.

< Prev   Next >

 Did you enjoy this article/news and want to stay informed? 
Click to subscribe to the 2X A Week GISuser Today E-Newsletter

Submit Your GIS/Geo News/PR

blog comments powered by Disqus
Geo EDU Tip
To GISP or Not? What Does It Mean To You? 
HOT Devices
Video - Trimble Positions and the Geo Explorer 6000 XH
Social Media Tips
10 Map Services Your Business MUST Be Listed in
Featured Events
  • FOSS4G 2014 - Put on by OSGeo, FOSS4G is the international gathering of open source and geospatial tribes. Join us in Portland, Oregon, USA, Sept 8th-12th
  • Trimble Dimmensions - Trimble Dimensions User Conference is the premier event of the year for professionals wishing to stay on top of the most current information on a wide range of technologies. This educational, networking and hands-on training conference provides insight into how you can achieve greater success in your workplace. Nov 3-5, Las Vegas, NV.
  • InterGeo 2014 - INTERGEO is the world's leading conference trade fair for geodesy, geoinformation and land management. With over half a million event website users and over 16,000 visitors from 92 countries at INTERGEO itself, it is one of the key platforms for industry dialogue around the world - Oct 7-9, 2014, Berlin

 List Your Event Here 

THE GISuser Newsletter

See Recent edition

subscribe GISuser

We won't share your address!

Popular Stuff!

GISuser Site Sponsor

Partner Sites

lidar news



geojobs Geo jobs


A Spatial Media LLC property

Spatial Media, LLC ©2003 - 2013 All rights reserved / Privacy Statement