The Opportunity:
Do you have a unique combination of strong technical and customer service skills? Learn about the latest ESRI technology in this consultative support role while providing timely, expert assistance to our customers by phone and e-mail. Join the team whose mission is to put into practice ESRIs long standing commitment of serving and responding to our user community.
Department
Educational Services - Support Services
The Team:
A career in our Support Services group allows you the opportunity to help our customers achieve success with ESRI products, allowing them to make effective geospatial decisions and do work that makes a difference in the world. Put your strong communication and problem-solving skills to work on our operations team and provide world-class technical support to our customers while continuing to develop your analytical and technical skills. Apply your project management skills on our business team to identify processes that will improve the overall quality of ESRI software, develop internal and customer facing programs, and provide business support for the operations team. Together, our goal is to ensure our customers are successful using ESRI products and are advocates of ESRI support based on their overall experience.
Responsibilities:
Provide high-quality support to end users of ESRI software to solve technical problems quickly and effectively.
Document technical issues through incident tracking, Knowledge Base articles, and submission of software defect/enhancement requests.
Test software and hardware to troubleshoot issues and evaluate solutions.
Determine or recommend software changes to programmers/software engineers.
Utilize and develop problem-solving skills, communication skills, creativity, and knowledge of ESRI products.
More experienced candidates may also teach and author GIS software, developer, and database training courses, conduct technical workshops, and perform short-term on-site consulting assignments.
Qualifications
Bachelors or masters or equivalent work experience in GIS, geography, computer science, information systems, engineering, environmental science, urban planning, or a related field, depending on position level.
Excellent customer service, analytical/problem-solving, and written and verbal communication skills.
Possess a clear understanding of GIS theory and applications.
Familiarity with and ability to communicate GIS and technical terms and/or technical information.
Working knowledge and experience in the use of Windows operating systems.
Knowledge of ArcGIS Server, ArcGIS Engine, and ArcGIS Desktop from a development environment perspective.
Familiarity with ArcGIS Desktop extensions (preferably ArcGIS Spatial Analyst and ArcGIS 3D Analyst).
Working knowledge and experience with ESRI geodatabase schema and behavior.
Recommended Qualifications:
Strong programming skills such as VB.NET, C# .NET, VB6, or Java.
Proficient in the ArcObjects development environment with two years or more of experience.
Experience designing or coding custom client-side or server-side applications such as ASP, JSP, ColdFusion, HTML Viewer (HTML/DHTML/JavaScript), Java Viewer.
The Company:
Since 1969, ESRI has been giving customers around the world the power to think and plan geographically. We develop and support innovative tools for visualizing, analyzing, and managing geographic data on the desktop, on a server, across the enterprise, in a mobile environment, and on the Web. With annual revenues of $776 million and our software used in more than 300,000 organizations worldwide, ESRI is the market leader in geographic information system (GIS) technology.
ESRI is a socially conscious company, investing in education, conservation, sustainable development, and humanitarian affairs. We support organizations by providing technology, data, solutions, and interpersonal interaction.
Our diverse staff consists of 2,700 employees in the U.S., 1,900 of whom are based at our Redlands headquarters, a community ideally located in Southern California. We offer exceptional benefits, competitive salaries, 401(k) and profit sharing programs, tuition assistance, a Cafe complete with Starbucks coffee bar, an onsite fitness center, and much more.
How to Apply
Learn more about a career in Technical Support at ESRI and apply online at www.esri.com/tscareers.
ESRI is an equal opportunity employer (EOE) supporting diversity in the workforce.
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